How to stop your executives falling prey to phishing scams

'Whaling' is a growing security threat that uses personalised phishing techniques to get your most sensitive data and access to your key networks.


Last year, a senior executive in charge of customer satisfaction at his company opened an email with the subject "customer complaint" that appeared to be sent from the Better Business Bureau. He followed a link to see details of the complaint.

"If he had stopped to examine the URL carefully, he would have seen that it was a trap", known as a whaling attack and based on spear-phishing techniques, intended to gather information about the company, says Jonathan Gossels, president of SystemExperts, a security consulting firm. "But during a busy work day, that hardly happens."

In another recent case, an attacker researched the background of a systems administrator, then sent him an email about a reduced premium healthcare plan for families of four or more. This appealed to the administrator, who has five children, and enticed him to open the attached form. The form had embedded malware that compromised the target's computer and gave the attacker a foothold into his corporate network. It also allowed the attacker to impersonate the administrator and garner sensitive information about the company's operations, says Rohyt Belani, CEO of Intrepidus Group, a security consulting and training firm.

These whaling attacks are a form of personalised phishing, or spear phishing, aimed at senior executives or others in an organisation who have access to lots of valuable or competitive information. While phishers generally go after consumers for bank account data, passwords, credit card numbers and the like for financial gain, whalers most often target people who have inside information or can provide ongoing access to systems. Thus, the cost of being harpooned can be huge.

Whaling attacks are harder to detect than phishing expeditions. There's no obvious signature to detect as in phishing, such as seeing hundreds of copies of a phishing email enter your server. Whaling attacks are also hard to defend against because they often play on executives' feelings and sense of self importance.

And security experts say these types of attacks are on the rise.

"As more private information becomes public, through social media sites and otherwise, targeting specific individuals within companies has become easier for hackers and thus a preferred method of attack," says Kim Peretti, a director in the forensic services practice at the PricewaterhouseCoopers consulting firm.

"This proliferation of information on individuals: where they work, with whom they interact socially and professionally, what conferences they attend, when and where they vacation, has enabled hackers to determine not only which individuals at companies may hold the keys to the kingdom, but also to which messages these [people] are most likely be duped into responding," Peretti says.

What can you do to protect your corporate whales from getting harpooned? Follow these five best practices, experts say.

1. Learn what a whaling attack is and how to identify actual threats and attacks

 How do you know if you're the target of a whaling attack? Unfortunately, if the whaler has done lots of research and effectively copied the signature and other known characteristics of your email, you generally won't know you're being attacked because there really aren't any obvious tell tale signs, says Robert Siciliano, a security consultant and identity theft expert.

Still, there are things you can look out for, Siciliano says. Watch for odd requests, links that don't make sense to normal everyday communications, and attachments that are not generally sent by the purported sender. If you get an email that appears to be sent by a colleague but seems suspicious, check with the person to make sure he or she actually sent it, says Intrepidus's Belani. And keep in mind that some of the most common whaling techniques involve emails purportedly sent from one member of the executive management team to another.

In general, always be suspicious of unsolicited email. "Never click through links in an email message from someone you don't know, unless you initiated the email exchange," says SystemExperts' Gossels. "You should be suspicious when an email message sender knows too much about you."

2. Make your executives take the time to learn how to avoid being harpooned

No matter how busy executives might be, or how much they resist going through security awareness instruction, they need to attend training sessions on a regular basis.

This includes instruction on what to look for in suspicious emails, as well as how to identify in-person whaling attacks, where an individual who might appear trustworthy gathers information over a period of months that can be used to access corporate systems.

Most executives exclude themselves from periodic security awareness exercises, even though they're the very people who should be conditioned doubly hard to thwart targeted phishing attacks, Belani says.

Make it mandatory that not only executives take training, but also their administrative assistants, who can play a key role in thwarting attacks targeting their bosses. Training sessions don't have to be excruciatingly boring for attendees. Consider including videos of simulated social engineering schemes, or have the security team act out such a scenario.

In addition to providing training, keep people continuously informed about whaling threats and incidents. Ocean Bank sends out monthly "security awareness" bulletins to everyone in the organisation, advising people about threats such as whaling, phishing and malware, with tips on how to avoid them.

"We keep them constantly aware, so if they're targeted they will know and report it back to us," says Sergio Pinon, senior vice president of security for the Florida bank and chairman of the Financial Institution Security Association. But be sure to keep these updates short and simple. If they're too lengthy, most people won't bother to read them.

Aside from training people in how to avoid being a whaling victim, reiterate the importance of protecting valuable data such as intellectual property. According to the 2011 Data Breach Investigations report conducted by the Verizon Risk Team, US Secret Service and Dutch High Tech Crime unit, recently there have been more targeted attacks at specific types of data that aren't typically stolen in bulk, such as certain varieties of sensitive organisational data and intellectual property.

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