Sending inappropriate e-mail
Most of us are bright enough to realise that chain letters or off-color jokes have no place in business communications. Where most office workers get into trouble is with the over-hasty e-mail reply.
Ever read an e-mail too quickly and fired off an angry reply, only to discover later that you had misinterpreted the first sender's message? You end up not only wasting everyone's time, but poisoning your work relationships -- perhaps permanently.
Before you reply to an e-mail that has elevated your blood pressure, apply one of these useful tests: Ask yourself, "Would I feel comfortable explaining my response on a witness stand?" or "Would I want my response to be published on the front page of The New York Times?"
If the answer is no, take time to cool off. Store the message in a drafts folder and review it later. Are you sure this is what you want to say, especially if you're directly insulting the recipient? Can your words be interpreted more negatively than you intended? And finally, would you want this message to find its way to your boss -- or to the HR director?
By the way, don't rely on any "unsend" feature, either. That feature will fail when you need it most. And be very careful of hitting Reply All -- or your supposedly personal conversation could be the talk of the office.
Putting down co-workers
Having done a significant amount of work for a particular client, I decided one day to try to expand my presence there. I called an executive in another part of that organisation, introduced myself and said that "Carl" (a fictitious name for the IT executive with whom I had been working) was pleased with my work.
That executive responded, "Why should I care what Carl thinks?"
Not smart -- especially when said to someone outside the organisation. If Carl had heard about this remark -- and these things do get around -- it could have created a Grand Canyon-size rift between him and his indiscreet co-worker. More critically, remarks like this damage the credibility of the organisation.
Here's another example: Suppose you're the person the help desk elevates problems to when they are unable to resolve them. You find out, while talking to a customer, that the staffer she talked to gave her some really poor information. At this point, you may think the staffer is an idiot, but it's not a good idea to say so.
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