How to cut your application support costs

Align apps with business objectives.

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Virtually every employee, process and transaction depends on an overly complex business application environment that has grown organically over the decades with no overarching strategy. The environment is populated by ageing applications whose ownership, management and user base can be hard to identify. Sometimes these applications are serving inefficient processes that don't meet business demands. And all of this is managed by an already overwhelmed technology staff.

Furthermore, as the application portfolios expand, so do the maintenance and support costs, along with complexity and risk. Organisations are weighed down by technology maintenance costs that restrict the innovation necessary for growth. Today, only 30% of typical technology budgets are dedicated to business innovation. This is because the proliferation of sprawl has created silos in data centres that consume up to 70% of the technology budget for maintenance and operations.

Properly managing the application portfolio can result in many benefits, including improved control, the ability to make changes quickly, enhanced visibility into costs and increased confidence in technology to drive business growth.

So what can be done about application sprawl and the associated increase in costs, complexity and risk?

Let's first look at the root cause of the problem: lack of visibility and control over the applications portfolio, which may span custom, off-the-shelf and enterprise applications.

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