The Department of Work and Pensions sends details to wrong addresses

The Department of Work and Pensions has apologised for a processing error that led to bank and personal details of up to 26,000 pensioners being sent to the wriong addresses.

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The Department of Work and Pensions has apologised for a processing error that led to bank and personal details of up to 26,000 pensioners being sent to the wrong addresses.

The DWP sent a bulk mailing to more than 11 million pensioners to tell them what their pension would be next year, but 26,000 people received letters intended for another recipient – including their bank and personal details.

A spokesperson for the DWP said: “We would like to apologise to customers affected. The Department takes issues of customer security very seriously and a full investigation is being carried out. We would like to reassure customers that we will be able to trace all the letters involved – and pinpoint where each one went.”

The Home Office announced earlier this year that it intended to use the DWP’s Customer Information System technology as one of the three component parts of the planned National Identity Register, after scrapping plans for a new database specifically to support ID cards.

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