YO! Sushi mobilises tills and orders

YO! Sushi has mobilised its tills with a system from Omnico, which is quickening payments and providing other business benefits.

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YO! Sushi has mobilised its tills with a system from Omnico, which is quickening payments and providing other business benefits.

YO! Sushi operates 77 restaurants across seven countries, with 64 of them in the UK.

YO! Sushi till provider Omnico has provided its ClarityLive Mobile software, run on YO! Sushi’s preferred handheld devices - including iPads. ClarityLive Mobile liberates restaurant waiting staff by enabling them to capture and track orders electronically, and improves opportunities for customer engagement and upselling, said YO! Sushi.

Food and drinks can be ordered quickly and effectively at speed without having to fill out dockets - which can lead to mistakes or omissions - and when a customer is ready to leave, their bill can be prepared and finalised live at their table, and is instantly available electronically at the payment booth.

YO! Sushi UK IT manager Billy Waters said: "It’s a much more effective way of engaging with our customers, capturing information and serving efficiently.

"The new system reduces the kitchen staff’s workload, improves our billing accuracy and greatly adds to our knowledge of customers’ food preferences.”

Waters said: “We estimate that we’ve reduced customers’ time at the payment booth by 30 seconds, as well as improving people flow at our restaurants on all fronts – including when customers are waiting for a restaurant table or ordering a takeaway.”

The mobile system also allows staff to message each other during shifts. Waiting staff can alert colleagues if there’s a ‘VIP’ customer in the restaurant, said YO!Sushi, whilst kitchen staff can notify the team instantly if a menu item becomes unavailable.

Training is another avenue that YO! Sushi is exploring with the mobile technology. With video content increasingly accessed on mobile devices, new opportunities exist to deliver training to individual staff, when group training sessions in the staff room are not logistically or commercially viable.

Last week YO! Sushi launched a mobile pre-order system for customers at its Heathrow airport outlet that will open next year.