An upgrade to online bank First Direct’s customer text messaging system yesterday saw transaction notifications being sent to the wrong customers.
First Direct and its text message service provider O2 yesterday brought on new capacity to meet growing demand for text message notifications at HSBC’s virtual bank, which resulted in a small number of customers receiving other people's information, the bank said.
The upgrade was rolled back as soon as the problem, which affected the bank’s own staff among other customers, was discovered.
A detailed investigation of why the problem occurred is now under way the bank said.
First Direct insisted that no account details were compromised in the glitch.
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