DX Group, a courier firm which handles a million items of mail daily, is rolling out handheld devices to its 850 couriers to ensure accurate delivery and create real-time parcel tracking. The rollout replaces paper processes for couriers.
The company is rolling out Honeywell Handheld 7900 devices, equipped with Cognito software, and aims to complete the rollout by the end of the month, having trialled the system last October. The project is being managed by Cognito, which will also manage the system for five years under a £2 million deal.
The systems will replace paper-based delivery lists and signature forms currently used by the couriers. DX said the rollout would provide real-time tracking of parcels during their entire journey.
Mike Stone, chief operating officer at DX, said the company needed to provide better tracking and “transparency” to customers than it had previously been able to.
“Primarily we were paper based,” he said. Couriers would take printouts of the deliveries they needed to make and plan their own itinerary, then obtain customer signatures on paper when they handed over packages. Paper systems sometimes had led to a “breakdown” of processes, as well as delivery or tracking errors.
Customers now sign directly on the handheld devices, and the courier records three descriptive factors of the location to assure the sender of delivery. The system also plans a route and delivery order for couriers, taking into account the time of day, likely amount of traffic, and number of deliveries in the area.
It also monitors couriers’ locations, and warns customers and couriers of deliveries that are likely to be late.
“The quality of data we have is much higher now, and our customers can be more confident of where their package is,” Stone added.