Vue cinema group hires Retail Assist for international IT support

Cinema chain Vue Entertainment has again turned to retail technology specialist Retail Assist to provide IT support across its 82-strong international cinema estate, with a five-year contract renewal.

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Cinema chain Vue Entertainment has again turned to retail technology specialist Retail Assist to provide IT support across its 82-strong international cinema estate, with a five year contract renewal.

Retail Assist and Vue have been working together for the past three years, with Vue seeing significant company growth in the UK and internationally over the period, through the acquisitions of the Apollo UK, CinemaxX and Multikino cinema businesses.

This has created a business which is active across nine territories, including the UK, Germany, Ireland, Denmark, Poland, Portugal, Latvia, Lithuania and Taiwan.

As part of the five-year deal, Retail Assist will be responsible for the management of user support and technical service management, including the delivery of IT helpdesk support services between 9am and 12am, 364 days a year, covering first line support and incident management.

Dave Wilson, head of technical services at Vue, said: “I am looking forward to continuing our relationship with Retail Assist and working with them to ensure that we deliver a first class service to our expanding business. The flexibility of Retail Assist to adapt to our expanding technology portfolio makes them an ideal partner to support the business.”

Wilson says Retail Assist has helped Vue to drive incident volumes down, "work seamlessly" with internal IT and business teams and "educate on best and responsible practices".

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