Tri-Borough London authorities plan £1.1bn ICT services framework

The City of Westminster, Hammersmith & Fulham and Kensington & Chelsea are planning to consolidate the provision of some of its ICT services into a framework that could see the tri-borough area and other councils spend up to £1.1 billion over a four year period.

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The City of Westminster, Hammersmith & Fulham and Kensington & Chelsea are planning to consolidate the provision of some of its ICT services into a framework that could see the tri-borough area and other councils spend up to £1.1 billion over a four year period.

An online tender describes that the authorities are seeking partners to deliver a service desk through an integrated solution that “optimises the user’s ability to self-serve data centre services”, which will include infrastructure-as-a-service and end-user computing.

The framework has been divided up into three lots – distributed computing, service desk, and data centre services – where only one service provider will be appointed to each service. However, one provider can bid for more than one lot.

“The requirement is for ICT services that are delivered to service level agreements in a consistently efficient and effective manner. The successful service provider will need to support the transition of the relevant participating authorities receiving ICT services under that lot to a set of common processes and it may involve the service provider investing in the service delivery,” says the tender.

“The aim is not to provide outsourced technology, but for the successful service provider to demonstrate that the underpinning technology ensures that the Council and other participating authorities receive: streamlined ICT services, improved process efficiency and cost-effectiveness, capacity for self-service where appropriate, improved efficient reporting, identified savings and of course quality of service.”

Currently Westminster and the other participating boroughs each use a variety of service providers to supply different parts of their IT services, with some run and managed in-house, and others hosted and managed externally.

The framework will also be available to other boroughs in London including, Wandsworth, Sutton, Ealing, Hackney, Camden, Hounslow, Harrow and Islington. For a full list of the authorities participating, click here.

According to the notice, the services will need to be operational by November 2014 for Westminster City Council and available by October 2016 for Hammersmith & Fulham and Kensington & Chelsea.

Suppliers interested in participating in the tender process have until the 3rd May to engage with Westminster City Council.

Westminster told Computerworld UK that if interest in the framework is strong, it could be a pan-london operation. 

“Our announcement earlier this year on outsourcing Athena Managed Services across the tri-borough area attracted a lot of interest because of the economies of scale it brings and the quality solution it offers. This I.T contract is another example of how local authorities can work together on efficiency," said Barbara Moorhouse, Westminster City Council’s chief operating officer.

“We have more than a billion pounds of potential interest in this contract. The main advantage for suppliers with this kind of arrangement is that they get access to a bigger market place, while organisations get a good price with lower procurement costs from a leading provider which they might not have been able to achieve on their own.

“Given the long list of those who have expressed an interest, this I.T contract has the potential to be pan-London if local authorities and other organisations want to join in. It will clearly attract interest from a number of leading IT organisations".

It was recently revealed that Westminster City Council is using sensor technology and data analytics that could transform parking congestion in busy areas of the borough. 

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