TfL goes live with more passenger responsive website

Transport for London (TfL) has gone live with a more responsive website to passenger needs, after working with BAE Systems Applied Intelligence for 18 months to design it.

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Transport for London (TfL) has gone live with a more responsive website to passenger needs, after working with BAE Systems Applied Intelligence for 18 months to design it.

The Transport for London's (TfL) website is used by over eight million people a month and receives 250 million visits a year, making it one of the most high-profile transport sites in the world.

One of the key features of the new website is the way it uses responsive design techniques to ensure the best digital experience for users across all devices, including smartphones, tablets, laptops and desktops.

Now, the new "Nearby" function on mobile devices provides real-time status information on all local transport modes - from "Boris bikes" to the Tube.

Other new features of the website include a WebSockets live arrivals service that pushes bus, Tube, Docklands Light Railway and London Overground predictions directly to end user devices as soon as the information is available.

The new website is also now supported by a single API for third parties providing data across all modes of transport.

BAE Systems Applied Intelligence - formerly Detica - is responsible for providing a managed service for the ongoing support of the site.

A fully automated scalable production environment can increase web capacity in minutes. This enables the site to respond to massive increases in demand caused by adverse weather and other unexpected events, but allows it to run as cost effectively as possible for the rest of the year, said TfL.

There is also an interactive SVG version of the London Tube map, which can be manipulated with javascript to highlight sections in real time, and which can be seen on the Status updates section of the website.

Julian Cracknell, managing director of UK services at BAE Systems Applied Intelligence, said: "I have absolutely no doubt this new site will make it easier for millions of people each month to plan journeys around the city."

Earlier this year, Capita won back the Transport for London congestion charging, low emission zone and traffic enforcement contract from IBM, which is worth an estimated £145 million over five years.

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