Standard Life has completed the first stage of a document capture roll-out, implementing EMC software in its Edinburgh headquarters to automate the digital filing of letters, application forms and orders. It now plans to implement the software across the company.
It is using EMC’s Captiva InputAccel and Dispatcher software, which ties into the company’s existing workflow system, DST Systems Automated Workflow Distributor, and in-house purchasing system UBUY. The system allows Standard Life to automatically classify, index and route its mail, automating up to 90% of the process.
Over a million items of mail flow through Standard Life’s document services department each year, and Standard Life said it needed to reduce the amount of time and effort required to identify and route mail to the correct departments, to help reduce operational costs, more easily comply with industry regulations and improve efficiency.
Gerry Timoney, change consultant at Standard Life, said the system was already improving efficiency by allowing processing staff to view documents on screen before tagging and filing them. “By streamlining these transactional processes we are now able to respond to customers far more effectively,” he said.
Last month the pensions firm told Computerworld UK it had saved nearly £16m in development costs in the three years since it embarked on a programme to develop and reuse software modules around a service-oriented architecture framework.