Speech recognition speeds treatment at NHS trust

Guy’s and St Thomas’ NHS Foundation Trust in London aims to deliver faster clinical correspondence with a new digital dictation system.

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Guy’s and St Thomas’ NHS Foundation Trust in London aims to deliver faster clinical correspondence with a new digital dictation system.

The system has replaced analogue tapes to cut document and letter turnaround times. The Trust has deployed the BigHand speech recognition and digital dictation platform across the Trust’s 22 directorates, covering 2,500 users.

The cardiovascular department was one of the first departments to use BigHand and is already seeing the benefits.

Rita Du’Pratt, the cardiovascular team leader, said, "BigHand has had a very positive reception from the secretarial staff in the cardiac department at St Thomas’ Hospital. Benefits include clarity of voice, the ability to view the length of letters - helping with organisation and prioritisation, and being able to view and type letters in 'real time'".

BigHand is a paperless system that allows organisations to implement electronic documents into their existing office productivity systems. It is currently used by over 25 NHS Trusts in the UK, supporting a total of 15,000 users.

Matthew Swindells, the former head of IT at Guy’s and St Thomas’ NHS Foundation Trust, and briefly the NHS CIO, joined National Programme for IT software supplier Cerner at the end of last year

Cerner supplies the Millennium patient administration system to hospital trusts in London and the south of England.  

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