UK-based Mediterranean Shipping Company is planning to extend its use of workflow and document management systems to its export department after a successful project to automate its import business.
MSC, the second largest container shipping company in the world, replaced paper-based systems with Easy Software’s workflow and document management systems to improve the import department’s efficiency and service to customers.
The system now allows MSC to pull a combination of electronic and paper client documents together and make them available electronically, through a workflow system. The implementation includes an interface with MSC’s Link system, which generates a shipping manifest.
The workflow software was introduced initially to cover two trade routes and then rolled out to the rest of the import department.
MSC quality manager Mike Wilson said: “Things are done a certain way for historical reasons, personal preferences – and because paper is involved, simply logging and identifying those processes and flows so that we could then map them electronically would have been a huge undertaking.
“So we designed an outline workflow which went through several iterations and after significant testing, we had a working solution.”
He added: “We have come a long way in understanding how best to automate our Import business using workflow and document management software and we are ready to apply that knowledge and expertise to deliver the same benefits to our Export division.”