Sandwell Metropolitan Borough Council has extended a five-year contract with Anite to use its managed service for handling and digitising mail sent through the post.
The council began using Anite’s DOCS-Online service in its revenue and benefits department in 2002 and it is now being used to to handle 60% of the department’s mail, with 1.2m items scanned each year.
Keith Page, the department’s team leader for administration and projects, said revenue and benefits performance had improved from a one-star rating in the comprehensive performance assessment carried out by the Audit Commission to to a four-star rating over the duration of the contract. “There is no doubt that a significant contributing factor has been the DOCS-Online service. We have moved from being a a poor performer to an excellent performer,” he said.
“We originally asked DOCS-Online to scan 40 types of documents but they are now handling over 100 different documents with no drop in service level.”
The service allowed the department’s staff to focus on frontline work with members of the public, he added.
In March this year Sandwell council signed a £300m 15-year IT and corporate services outsourcing deal with BT that will see a wider overhaul of its computer systems.