Rising demand for IT helpdesk skills 'good for graduates'

Demand for IT helpdesk positions is 45% up on the same period last year, while demand for IT project managers has also seen a sharp lift, up 35%, according to an IT recruitment website.

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Demand for IT helpdesk positions is 45% up on the same period last year, while demand for IT project managers has also seen a sharp lift, up 35%, according to an IT recruitment website, according to an IT recruitment website.

The IT Job Board's figures also show steadier but still strong demand elsewhere, with ERP and CRM skills at the same level as last year and the number of developer roles advertised also up slightly.

Adam Stokes, operations manager at the IT Job Board, said the demand in helpdesk roles was “great news for graduates and junior candidates as these types of roles provide a launch platform for their IT careers."

He said it was also notable “how strong the ERP/CRM market still is - there still seems to be a high demand for these applications, and the combination of continued demand plus the lengthy implementation schedules mean there is a real shortage of candidates with these skills in the market.”

A growth in the demand for project managers was usually an indication that there is a growth in new projects being scheduled that have posts to fill, said Stokes. But the relative inactivity in the developer market suggests that the apparent increase in IT projects “might not be something to get too excited about”, he added.

“There is a cyclical element to project management recruitment, as IT systems naturally age and need replacing. In the last year we've had new versions of Microsoft Windows and Oracle being released, which could have resulted in support for their older versions being discontinued. This naturally leads to a number of upgrade projects being commissioned at the same time, which may have a bearing on the figures."

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