Rimini Street has witnessed support sales for certain Oracle product lines rise by 248 percent since Oracle OpenWorld 2013, citing adoption of its service by large enterprise business as the main driver for growth.
The third party maintenance and support provider announced during this year’s OpenWorld that it has also doubled its client base for Oracle E-Business Suite (EBS), Database and Middleware service in the past 12 months.
"The market has spoken and it clearly wants a choice of support providers and program options," said Seth Ravin, Rimini Street CEO.
“Oracle and SAP licensees are increasingly seeking out more value-driven and responsive support that will successfully cover today's multi-vendor, hybrid deployment model.”
Rimini Street provides support for Oracle and SAP licensees, offering a 50 percent discount on their current support bills. It offers support engineers to each client with 24/7 support coverage with a 30-minute-or-less guaranteed response time.
The company also announced at Oracle’s annual user conference that it has expanded its EBS service to include Payroll support, as well as unveiling a new enterprise customer, international manufacturing firm the Valspar Corporation.
“Choosing Rimini Street over Oracle to support our mission-critical EBS platform has enabled us to regain control over our upgrade timetable, provided superior support and liberated significant budget which we’ve reinvested into growth for the business,” said the company’s Valspar CIO, Tom Grooms.
In June, Rimini Street, which has begun to diversify its services with integration support for cloud providers such as Workday and Salesforce, revealed 37 percent revenue growth in its most recent financial results, reaching US$20.4 million, while the number of active support clients jumped 30 percent to 574.
Rimini Street is currently battling an Oracle lawsuit, with a judge ruling earlier this month that it stole the vendor’s intellectual property while supplying its support services. CEO Ravin recently downplayed the impact of the ruling on the business.