Rimini Street extends 'after life' support to Oracle and SAP customers

Rimini Street says it has expanded its technology support services (TSS)programme for business software, including for the SAP and Oracle product suites.

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Rimini Street says it has expanded its technology support services (TSS)programme for business software, including for the SAP and Oracle product suites.

The TSS team was formed in 2011 to extend the supported life of customers' enterprise software deployments, promising a lower total cost of ownership when compared to the software support costs levied by the likes of Oracle and SAP.

Rimini Street has announced the launch of two new tools. The Rimini Street COBOL Compiler for Oracle PeopleSoft products is a no-cost compiler for Rimini Street clients. And the Rimini Street Smart Proxy Server is a solution for resolving "compatibility issues with future and varied internet browser landscapes".

Rimini Street has extended the "minimum guaranteed life span for every release of Oracle and SAP enterprise software" - including ERP software - under a support contract with Rimini Street to 15 years. This is when a client switches to Rimini Street from Oracle or SAP, for instance, "with no required upgrades or migrations", it promises.

Rimini Street claims: "Software vendors provide a short number of years in which full support is available for a particular release of their software. Consequently, software vendors have no strategic focus on maximising the life span of each release."

Seth Ravin, Rimini Street CEO, said: "Our hundreds of clients around the world operate complex, dynamic landscapes and require significant ROI and operating cost savings from their existing software investments over longer periods of time."

Earlier this year, a federal judge ruled that Rimini Street infringed copyrights on Oracle's PeopleSoft ERP software in the course of providing third-party support to customers, but decided in favour of Rimini on other points.

The case was part of the battle between the two companies as Oracle does everything it can to hold on to its lucrative software support contracts.