Psychometric test firm SHL outsources IT to Capgemini

Workplace assessment and psychometric testing group SHL has signed a six-year IT outsourcing deal worth £23m with Capgemini UK, covering the maintenance and transformation of SHL’s entire IT infrastructure.

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Workplace assessment and psychometric testing group SHL has signed a six-year IT outsourcing deal worth £23m with Capgemini UK, covering the maintenance and transformation of SHL’s entire IT infrastructure.

Under the contract Capgemini will provide support for 1,000 desktop users at 35 SHL offices across the Americas, Europe, Africa and Asia-Pacific.

The transition to Capgemini, which begins immediately, involves the transfer of IT from three datacentres in the US and Europe to a single Capgemini secure data centre in Bristol. User and technical support will be moved to Capgemini’s service centres in Katowice, Poland and Mumbai, India respectively, with back-up support from Rotherham in Yorkshire.

It is expected that 20 SHL staff will transfer to Capgemini under TUPE regulations.

Andy Ross, chief information and technology officer at SHL, said outsourcing to Capgemini would help the company “meet the challenging targets we have for growth, service and cost effectiveness.

He said outsourced IT would give SHL the flexibility it needs “at a time of significant change” while maintaining high service levels.

Ross said that Capgemini’s ability to work effectively with SHL throughout the bidding process has been invaluable in developing the business case for change and in producing detailed and credible costed plans.

A key factor in Capgemini’s success was said to be its Rightshore strategy, which aims to deploy the best mix of resources from Capgemini’s global network of facilities. Capgemini was also able to set out a virtualisation roadmap for SHL to transform system utilisation and make possible improved sharing of hardware resources.

Capgemini is now planning to deploy its own implementation of virtual server technology, known as service-orientated infrastructure delivery (SOID) for “improved availability, better control, greater flexibility and reduced costs.”

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