Poundworld embarks on 10-month IT overhaul to help grow business

The 10-month project will see Poundworld implement a range of new IT systems to improve customer experience, efficiency and store management.

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Poundworld is embarking on an IT overhaul with retail IT services provider PCMS to support its long-term growth plans.

The 10-month project will see Poundworld implement a range of new IT systems to improve customer experience, efficiency and store management.

During phase one of the project, Poundworld will be rolling out PCMS’ Vision BeanStore point of sale (PoS) system, which will enable faster transactions, better stock control and reduced training requirements. In phase two, Poundworld will introduce SAP and Business Objects as central management tools to support more automation, faster processes and reporting across the estate.

Poundworld aims to double its current 260 strong portfolio of stores over the next five years. The company says "robust and resilient" IT provision is a crucial element in the expansion strategy, ensuring that it has the flexibility to grow with the business.

Chris Edwards, managing director at Poundworld, said: “As our business expands geographically, we also want to expand our technological capability and create a platform to help us grow and achieve greater economies of scale. We’re very excited about evolving our IT offer and seeing the benefits in terms of customer experience and estate management.”

Earlier this year, Poundworld announced it was launching a new online shopping site after disagreements over the running of its existing e-commerce channel Poundshop.com.

Image credit: Poundworld

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