Peugeot Citroën has deployed a cloud-based talent management system from Cornerstone.
The car maker's talent management software includes solutions for learning to support its new paperless and virtual academies, helping to improve training reach and significantly reducing costs.
Faced with rising travel costs for in-person training, but still wanting to increase qualification rates and training reach, Peugeot Citroen teamed up with specialist training and consultancy organisation Calex and Cornerstone OnDemand, to provide 12,000 employees across 500 dealerships with centralised access to online training using Cornerstone Learning.
The virtual academy, featuring interactive quizzes and chat boxes to increase engagement, is said to have saved Peugeot Citroen £2.5 million in travel and accommodation costs. Cornerstone OnDemand and Calex originally aimed to help Peugeot Citroen deliver 20 percent of its courses virtually, but the solution was so successful that 64 percent of training is now delivered in this way.
For training which requires face-to-face sessions, Cornerstone OnDemand and Calex implemented a paperless academy, replacing 900-page training manuals with PDF documents accessed on Acer tablet devices. These manuals are now emailed to delegates following training sessions, including sales, technical and legislative training.
The paperless academy means that delegates can also embed rich content within their individual training manuals, such as videos of new engines, or voice note recordings following a particular customer enquiry. This initiative has allowed Peugeot Citroen to save £750,000 on printing costs.
Phillip Price, development and administration manager at Peugeot Citroen, said, “Calex and Cornerstone OnDemand have enabled us to simultaneously improve training for the dealerships and greatly reduce costs, supporting career development and employee retention – most notably, increasing the qualification rate by 14 percent last year.”
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