Oxford Health NHS Foundation Trust says it is expecting to save over £1 million over five years by replacing its existing phone systems with a cloud-based service from Vodafone.
The trust said the savings it expects to make are equivalent to the treatment costs of over 150 patients a year.
The new system will cover up to 140 sites in Oxfordshire, Buckinghamshire, Wiltshire and Somerset, with a total of 3,000 phone extensions.
As well as making the savings from the hosted cloud service from Vodafone, Oxford Health says it will also simplify arrangements for staff and service users, allowing it to redirect ICT resources to patient care.
The Vodafone service will enable the trust to scale its needs flexibly so that phone lines can be increased according to demand.
“The ambition was to reduce our telecommunications spend, redirect these resources to more productive activities and simplify the service for our users and those supporting our telephones,” said Dominic McKenny, director of informatics at Oxford Health.
“We were looking for a more flexible set-up that would support changes to our working practices and be responsive to changing business needs over time.”
McKenny said: “We also wanted to ensure that we don’t miss patient calls. For example, even if a patient rings the wrong trust number, the new system will allow their calls to be forwarded to the correct service quickly and easily. This is particularly critical within a mental health setting, when callers may be in distress and need to speak to a clinician urgently.”
Vodafone said Oxford Health is the first NHS body to install its hosted telephony service.
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