Ipswich-based Orwell Housing Association has said it will enhance its tenant service capabilities and drive efficiency through a five-year managed IT service agreement with Civica.
Orwell Housing Association manages around 3,500 properties of mixed tenure across Suffolk, Cambridgeshire, Norfolk, and North Essex. Civica's Universal Housing software platform and technical support is being provided to support operations.
Civica will deliver its Universal Housing system as a hosted platform that includes new contact centre software, a web interface and workflow and electronic document management systems.
Civica will deliver technical back-up as well as ongoing software updates and management through a flat monthly fee. Civica said its workflow and electronic document management system "will enhance Orwell staff performance and ensure services are consistently provided to all customers".
The value of Orwell's managed service contract with Civica has not been disclosed. In September, Enfield Council awarded Civica a five-year contract to provide a managed council tax and benefits administration system.
Under this £2.5 million contract Civica is implementing a new administration platform based on hosted departmental applications.