Northgate Information Systems has apologised for sending customers of rival supplier Open Text misleading mailings about their support packages.
Open Text customers in local authorities received Northgate mailings saying that Open Text would be withdrawing support from its Content Lifecycle Management products, RKYV edition, at the end of the financial year. The mailing attempted to encourage those councils to move to Northgate products instead.
The supplier is merging RKYV into its core enterprise content management suite, but said customers were entitled to stick with RKYV or move to the ECM suite, receiving full support.
Northgate’s allegations had been “unfounded and untrue”, Open Text said. Simon Lill, public sector sales director at Open Text, said the claims “were intended to create anxiety in the minds of our customers”.
The formal apology from Northgate to Open Text reads: “On 11 August 2009 we wrote to a number of Open Text's customers stating that Open Text would be de-supporting the original valid product range from the end of the councils’ financial year.
“It has been drawn to our attention that this statement is incorrect. Open Text have not stated this and we are happy to apologise if this was the impression created. We have apologised to Open Text for this error.”
Spokespeople at Northgate could not be reached for comment.