The Police Service of Northern Ireland (PSNI) has signed an ICT managed services deal potentially worth £100m over eight years with Fujitsu Services.
The initial £34m contract is to help the force consolidate its existing, multiple IT service providers into one single provider. Currently the PSNI has more than five IT suppliers providing its IT systems, but it hopes that by consolidating the managed service provision it will cut support costs and improve service quality.
The contract covers the management of PSNI’s service desk, fixed line telephony network, data networks (including WAN and LAN), up to 10,000 PCs and laptops, applications hosting services, a network of static and mobile automatic number plate recognition (ANPR) cameras and applications support services. Fujitsu will also provide a 24/7 onsite support desk to improve the speed with which IT queries are handled.
John Tully, head of information and communications services (ICS) for the police force, said: "Modern day policing is heavily dependent upon information and communication technology and therefore the reliability and availability of service to the PSNI is paramount. Policing is also a highly reactive service, therefore the delivery of ICT services needs to be able to match the organisation’s ability to respond urgently."
Under the contract existing ICT staff will be moved to work on "more strategic projects", Tully added. "We can reduce the complexity of service management for our staff by consolidating to a single supplier. There will be a better structure around reporting of issues and it will be much easier to manage and report on ICT performance.”