A crucial upgrade to digital patient records in London’s mental health and smaller hospital trusts has been halted for two weeks.
NHS London and supplier BT stopped the upgrade after a number of NHS trusts experienced major reliability issues with the RiO system from software firm CSE Healthcare.
The problem was so severe in the West London Mental Health Trust that staff had to resort to pen and paper because key parts of the system were not working at all. Board papers at the trust identified “failures of system function including failure of the tool used to merge [trust] users with the National Spine”. The issues have “largely been remedied by BT”, it said.
Other trusts said they found the system responded very slowly and did not save data, the E-Health Insider website reported.
RiO is the equivalent patient administration system of iSoft Lorenzo and Cerner Millennium, which are being rolled out to other trusts, for mental healthcare trusts, as well as for community trusts which include smaller local hospitals. It is more basic because of the lower numbers of patients involved.
The new upgrade is the first version in mental health trusts to provide smartcard access, and the first to connect to the spine.