National Express outsources Citrix management

Coach operator National Express has engaged Vistorm to manage its Citrix estate which delivers front line applications via thin client to its 45 sites nationwide.

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Coach operator National Express has engaged Vistorm to manage its Citrix estate which delivers front line applications via thin client to its 45 sites nationwide.

Information assurance specialist Vistorm will take on round-the-clock management of the estate to free up National Express IT staff to focus on their core skills and areas of activity.

David Jones, Head of IT for National Express, said Vistorm "will be providing a managed service to run the estate, providing a 24x7 support team functionality."

He said software would be installed on National Express servers to enable Vistorm to monitor them, detect when things have gone wrong or were about to, and have remote access for diagnostics. They could then either choose to fix the problem or contact the coach firm during work hours to discuss how to resolve it."

Jones said the servers were crucial to giving National Express the ability to deliver key sales channels and operations management applications to 45 remote sites.

As part of the process, National Express staff undertook skills transfer and training. "We recognised that Citrix was not our core skill," said Jones, "so we spoke to Vistorm about the option of using their managed service offering."

Steve Browell of Vistorm said: "National Express still have their servers on site, and still have access, so they can deal with any problems that users approach them with directly. But we will be acting as their 'eyes and ears', monitoring on a daily basis to ensure everything is running smoothly."

National Express is the coach division of National Express Group, which runs bus, train, coach and airport operations.

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