Controversial independent maintenance support provider Rimini Street took on 64 percent more SAP customers last year, it was revealed during the software provider’s flagship conference SAPPHIRE Now in Florida this week.
The third-party support provider counts more than eight hundred enterprises (one hundred of which are running on SAP) amongst its clientele, including Sainsbury’s, Experian and German post office Deutsche Post
Seth Ravin, Rimini Street CEO, told ComputerworldUK that the growth reveals that the US-based company is fast approaching critical mass. A considerable proportion of Rimini Street’s customers reside in the Asia-Pacific region, and following launch of its headquarters in Japan and Australia in 2013, the provider has seen early adopters coming on board and driving up international custom, which accounts for around 17 percent of its SAP customers.
“Lots of companies didn’t realise we existed before - they didn’t know they had options. We now have customers joining who would never join three to four years ago.”
To better facilitate increasingly hybrid approaches to IT infrastructure, Rimini Street is working toward developing support for companies who are shedding the ‘SAP house’ or ‘Oracle house’ mindset.
US manufacturing company Southco switched to Rimini Street in 2009 for its global expansion projects using SAP ECC 6.0 system. The company, which supplies hardware like latches and hinges for engineering companies, took the 50 percent maintenance budget saving and reinvested in Salesforce and SuccessFactors for its CRM and HCM (Human Capital Management) in the cloud.
Patrik Larsson, manager of SAP global support at Southco said the reduced maintenance costs, “enabled Southco to adopt cloud solutions in conjunction with our existing SAP system in a hybrid model that best suits our business-driven innovation needs".
Rimini Street's good news comes during a tumultuous period in its nine-year history. In February, the US courts ruled that Rimini Street infringed copyrights on Oracle's PeopleSoft ERP (enterprise resource planning) software while providing third-party support to customers.
Despite legal woes, the maintenance support provider filed for an IPO worth US$60 million dollars in February.