Leicester City Council tenders for £800,000 hosted box office

Leicester City Council is tendering for a hosted box office ticketing system worth up to £800,000.

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>Leicester City Council is tendering for a hosted box office ticketing system worth up to £800,000.

The council wants a single contractor to host ticketing for itself and with the capacity to incorporate up to 10 additional venues.

The solution must include installation, training and support. The software must have multi-venue capabilities, customer relationship management and marketing functionality.

The system must also be web-based with the database and application hosted remotely by either the supplier directly or through a third-party service provider.

Users should be able to buy tickets using any computer browser, tablet or smartphone.

"The system will be flexible so that the council can accept any appropriate new developments to the chosen software if they become available during the contract period," said the authority.

It added: "The solution must allow potential change amendments to the contract such as additional training requests, licences and additional system users."

The supplier must include in the cost comprehensive initial training for staff and on-going annual technical support with options of five-day, seven-day and out of hours cover.

The system must be a complete point-of-sale solution for theatres, cinemas, museums, visitor attractions, festivals, sporting events, visitor information centres, and other venues, the council said, and enable customers to purchase tickets and/or merchandise for multiple events across venues in a single transaction.

The council said: "The software system must be feature rich to support both point-of-sale and online ticket sales with the ability to configure seating maps, series or events, implement customised ticket templates and print at home tickets, as well as process donations, memberships, merchandise, packages and coupons."

In addition, the supplier must deliver "seamless integration" with outsourcer Capita, Leicester City Council’s payment collection firm, with all transactions encrypted securely and in compliance with the Payment Card Industry Data Security Standard (PCI DSS) and Payment Application Data Security Standard (PA-DSS).

The value of the contract is worth between £200,000 and £800,000, dependant on the unspecified contract period and other factors.

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