Kodak signs up for Europe-wide server support

Kodak has signed a deal with A&O Services to provide managed server support across 15 countries in Europe, Africa and the Middle East, replacing a raft of contracts it had in place in different countries.

Share

Kodak has signed a deal with A&O Services to provide managed server support across 15 countries in Europe, Africa and the Middle East, replacing a raft of contracts it had in place in different countries.

Under the contract, A&O will provide maintenance support for Microsoft Windows and Unix servers running critical back-office applications, including certain manufacturing processes, while the photo and imaging giant gradually reduces its use of other suppliers.

Robert Spencer, Kodak’s manager for helpdesk and server operations, said: “Up until now each country had an individual maintenance contract for server support, but the servers were managed by a centralised team in the UK. It was incredibly difficult to initiate hardware maintenance as there was a lack of alignment across the different countries, and in addition there was a variation in overheads.”

Spencer said that by consolidating with a single supplier there were many benefits, including leveraging of better contracts, gaining control of operational costs, and having the transparency to enable the firm to manage maintenance more effectively.

With a single maintenance contract in place, Spencer said the central server management team in the UK now only had to make one telephone call to an A&O call centre when a problem arose, and a local a&o engineer would be despatched.

Kodak said it has agreed strict service level agreements on a per-country and per-server basis which can be changed in line with business needs to ensure the right level of support.

"Recommended For You"

Corus chooses multisourcing over single IT provider CSC and Network Rail sign major IT services deal