HSBC offers free WiFi in branches to encourage mobile banking

HSBC has installed free WiFi in branches around the UK to help its customers get online while they bank.

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HSBC has installed free WiFi in branches around the UK to help its customers get online while they bank.

The hotspots, which are powered by BT WiFi, are initially available in over 650 HSBC branches throughout the UK. Customers will be able to use any smartphone or tablet to download a mobile banking app or simply browse the web while in the branch.

The move comes as research by BT and Avaya revealed that 49 percent of UK banking customers felt that free WiFi would "greatly improve their in-branch experience".

Customers will be able to test out the HSBC mobile banking app before they download it themselves and will be guided through the features by staff.

Carl Howard, head of digital for HSBC in the UK, said: “We’ve been listening to our customers about how we can make banking easier for them, and they tell us they like the idea of mobile banking, but in some cases would value being shown how it works."

He said: "Our branch staff can now demo our mobile banking app in branch to get people started, as well as demonstrating new features such as the new mobile payment service Paym, which allows customers to pay their contacts using just a mobile number.”

HSBC recently announced it had seen over £2 billion of payments and transfers made on its mobile banking app, as well as over one million log ons each week.

The Paym service is a new secure way to pay other people using just a mobile number, and is available across nine different banks and building societies.

Customers of Bank of Scotland, Barclays, Cumberland Building Society, Danske Bank, Halifax, HSBC, Lloyds Bank, Santander and TSB are able to send and receive Paym payments. The service will expand further later in the year.

 
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