Hewlett-Packard has suspended the Upline service for almost a week due to technical issues with one user's account.
When the product was launched on 7 April 7 HP said its new online storage service would protect your data "whether your hardware fails, your computer is lost or catastrophe strikes."
HP is working to resolve the issue and the service could be back up this week, said Sheila Watson, an HP spokeswoman. The service's Web site appears to be online, but users are unable to purchase the service.
"HP chose to temporarily suspend the Upline service to investigate what we believe is an isolated technical issue. We anticipate that the Upline service will again be available to users this week," Watson said.
She declined comment on the number of users affected by the outage. Files on Upline, a hosted service to backup and store digital content, will remain intact, Watson said. HP launched the Upline service after its recent acquisition of Opelin, an online storage services firm.
HP notified users of the suspension originally last week and offered a full refund to US users, Watson said. The service charges between US$4.99 to $8.99 per month for unlimited online storage to home, family and professional users.