Three large housing associations are set to implement Civica management software to track cases and help eliminate process duplication.
Golden Gates Housing of Warrington in Cheshire, One Vision Housing of Sefton in Merseyside, and the Guinness Partnership operating across the country, will all use the Civica Public Protection system.
The housing associations expect the system to improve service levels and cut costs. They will each use the software as a central system to monitor and respond to anti-social behaviour.
By replacing existing siloed systems, as well as spreadsheet-based reporting, the associations hope to improve incident response and cut duplicated processes.
Part of the change will come through prioritising the incidents, managing staff performance and benchmarking response times. This will also help associations comply with new performance standards set by the Tenant Services Authority.
Steve Lamb, head of IT at Golden Gates Housing, which already uses the Civica content management system, said Civica Public Protection brought “all functionality required to manage social housing” into one system. The association may in future integrate it with the CMS and allow tenants to check the progress of their enquiries.