Hertfordshire County Council has signed a three-year contract with BT to consolidate its communications services.
The deal marks a further stage in the council’s journey towards full network convergence, underpinned by its “the way we work” and building rationalisation programmes.
Under the deal, BT is charged with consolidating all of the council’s existing contracts and associated invoices into one, removing the need to manage multiple accounts. Hertfordshire also hopes to benefit from improved service levels and having a single point of contact for all service related issues.
The council has opted to deploy the BT Assured Service Extra service as part of their long term strategic plan to migrate existing voice and data networks to a converged network infrastructure. The migration should ultimately deliver cost savings and enable the Council to roll-out new technology services that it said would benefit public services and employees.
Herfordshire’s John Alleyne said: “Long-term we recognise the huge benefits that convergence can deliver – greater mobility and flexibility for our staff, improved customer communications through our contact centre, and vital efficiency savings too. This is clearly an ambitious transition plan and we welcome the phased approach that BT is offering.”