Herefordshire council selects Deloitte for £18m IT consolidation project

Herefordshire county council is set to select Deloitte as preferred bidder for an £18m IT consolidation and business transformation project.

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Herefordshire county council is set to select Deloitte as preferred bidder for an £18m IT consolidation and business transformation project.

A decision on the preferred bidder will be taken by the council’s cabinet committee on 11 April. Council documents show that Deloitte will be recommended, with rival Serco as reserve choice.

The council is seeking to consolidate more than 500 legacy systems with an enterprise resource planning package and to improve and integrate services to the public with the introduction of a customer relationship management product. Performance management systems are also set to be introduced.

The Herefordshire Connects project is also expected to produce more than £15m savings over the next four years, the council papers say.

Programme manager Akif Kazi said the consolidation project would cut out “a huge amount of redundancy and duplication of effort” resulting form the large number of disparate legacy systems.

The council intended to “take out as many as we can” with a comprehensive ERP package, possible augmented by a small number of best of breed applications where necessary. He added: “We are rolling out a CRM solution as well.”

Development of Herefordshire’s IT systems has been on hold since September 2005, when the council decided to halt work in order to make an assessment of its IT needs into the future. The IT environment at that time was “impeding the delivery of service improvement programmes”, the council cabinet documents say.

This – and the need to deal with a tight financial situation – led the council to adopt a strategic business and service transformation programme, under the Herefordshire Connects badge.

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