Heathrow has completed its £34 million network infrastructure that will support key systems to reduce queuing time.
Employees are now able to communicate using Wi-Fi installed by Fujitsu and managed by the airport, allowing internal communications and access to 10,500 services patched on to the network.
Heathrow said that passengers can expect to see queuing time for check-in, baggage and security fall thanks to the 40 kms of fibre and copper cabling, as the new technology allows passengers to check-in at any desk, instead of a desk designated to a specific airline.
The network will also support key systems including security, airport operation and building management systems, self-check-in and bag drop systems.
The network is part of a £2.5 billion transformation project at the terminal. Fujitsu installed a LAN, WLAN, Voice, IPTV and Command and Control system. It fitted out 130 communication rooms, using 420 Cisco switches.
Employees can access the wider internet through a link to ISPs. It has its own internal network built for both VoIP and analogue phones and uses BT for any external calls.
While it is hoped the network will streamline the customer experience, it remains to be seen whether it will solve Heathrow’s recurrent IT issues with its baggage system. A ‘system outage’ delayed flights across all airlines in Terminal 2 over a weekend this month
Airline staff were forced to manually input baggage entries, causing a backlog which left some people sitting in the departures lounge until the early hours of the following morning.
A similar outage occurred several months beforehand, grounding thousands of passengers.
Neil Clark, CIO at Heathrow said: “The transformation project at Heathrow has ensured we provide world class facilities.
“The network is vital for our operation and through that Fujitsu played a key part in delivering a world class terminal.”