Harrow Council seeks ICT services

Harrow Council is looking for a supplier to provide its ICT service.


Harrow Council is looking for a supplier to provide its ICT service.

According to a tender in the Official Journal of the European Union (OJEU), the contract will run for a minimum of five years and a maximum of eight years and is estimated to be worth between £30 million and £100 million.

The single outsourced contract will see the winning supplier provide infrastructure, applications, service transformation and service management.

The local authority has specified that the services the prime vendor provides need to be disaggregated, transparent and flexible, so that the council is able to ‘transition to future procurement models’ at the end of the contract.

The council has 2,100 users spread over 15 sites, 220 packaged applications and 429 servers (of which 180 are virtualised).

Its ICT service is currently delivered by Capita under a 10 year contract worth £45 million awarded in 2005.

According to minutes from a council meeting in November 2013, under its current IT outsourcing programme, the authority is rolling out the Citrix platform to enable the use of thin client devices, faster logging in and increased data security.

The council is also working on a mobile and flexible working project. The authority is working to replace paper with electronic documents and provide collaboration tools to support team and cross-council working.

The aim of the programme is to deliver efficiency savings, by reducing the need for travel and printing and helping to rationalise the council’s property portfolio. The authority also hopes that this will improve customer experience and staff performance.

The OJEU notice indicates that procurement for the new ICT service will be run via a competitive dialogue procedure over at least six months. Suppliers interested in bidding have until 2 July 2014 to submit tenders or requests to participate. 

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