Glasgow city council has signed a £42m deal with Thus and Cisco to deliver a network platform to integrated voice, data and video communications and support a range of public service applications.
The move is part of the council’s Access Glasgow e-government strategy to improve the delivery of services to nearly 600,000 citizens. The programme will also help to connect council departments with other public sector bodies.
The strategy aims to give members of the public the same level of service whether they communicate with the council in person, by phone, by fax or online.
The council already has LANs and WANs connecting its 300 offices. Under the new contract, Thus will deliver IP telephony services to Council staff and a multi-lingual contact centre using the Cisco Unified Communications System.
The council has also developed a wireless communications strategy which will include facilities such as hot-spots in libraries around Glasgow.
Glasgow’s information and communications technology spokesperson, Bailie Alan Stewart, said: “E-government is first and foremost about changing the way the council works, rather than simply being about technology.
“However, we need high-quality technology to do this, and the expertise of companies like Cisco and THUS continues to play a key role in helping the city achieve this vision."