IT sourcing departments need to partner better with different departments of their businesses, and act as brokers of cloud-based systems, Forrester has said.
Liz Herbert, a principal analyst at the company, said that sourcing staff feared a “loss of control” when it comes to software-as-a-service. Business departments were choosing, buying and even connecting their own SaaS systems without the involvement of sourcing, she said.
Speaking at the Forrester Sourcing and Vendor Management Forum in London this week, Herbert said businesses’ sourcing departments needed to become “brokers of technology”.
Herbert advocated several steps to help businesses better manage cloud deployment.
“In the short term, you need to know where you’re using cloud technology and why,” she said. Following this, businesses needed to build “contract templates”, guidelines and tools.
Businesses also needed to write a resource plan for cloud skills, encompassing “support, development, vendor management and integration”, she said.
In the long term, Herbert advocated more advanced steps. “You need to fully integrate your cloud contracting and vendor management processes,” she said. “The key is making sure you get the right value, contract terms, security and compliance.”
She added: “At this point you can go forward and determine the full business requirements, the skills you need, and start creating new jobs to enable the change.”
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