Environment Agency has signed a two-year extension with Fujitsu for a managed service to protect the public from the risk of flooding.
Environment Agency is making improvement to a Floodline Warnings Direct(FWD) system in order to meet the recommendations of the Pitt Review into the floods of 2007. The recommendations called for increasing the general public’s ability to register to FWD.
FWD system was designed and developed by Fujitsu in association with the Environment Agency and was opened up to the public at the beginning of 2006. The map-based application, hosted in Fujitsu datacentres, allows the operational department of the Environment Agency to determine target areas for pre-defined warning messages. Fujitsu provides a fully managed service for the FWD application and the supporting infrastructure.
As part of its contract renewal, Fujitsu will work on improving the existing manual registration process for residents to an online registration service.
FWD currently has approximately 330,000 registered users and has issued over 2.5 million calls since its launch. Around 99% of customers receive a call from FWD within 30 minutes of issue, with 95% within 13 minutes.
On receiving information of a potential severe weather situation, the Environment Agency uses advanced forecasting and modeling technology to provide accurate predictions of potential flooding situations.
Warnings are then issued through the FWD system, which alerts emergency services simultaneously with local residents via their registered preferred communications method, including telephone, fax, SMS, email or pager.
Steve Biddle, head of Flood Risk Process Management at the agency, said: “Approximately five million people in England and Wales now live in flood risk areas. The Floodline Warnings Direct system is the most advanced early warning system we have ever had – however – in an age where weather systems are becoming increasingly unpredictable, we are determined to continue to evolve the system to provide residents and services with as much advance warning of potential flooding.”