Home appliances group Electrolux has deployed a cloud-based global IT service platform from ServiceNow, to support and standardise staff services through a central portal.
Electrolux says it sells 50 million products to customers in more than 150 markets every year.
Marcus Claesson, Electrolux CIO, said: “Providing consistent global support by achieving high standards in efficiency and offering employee self-service access are pivotal elements to our IT strategy.
“With ServiceNow, our users will have a single point of contact with IT regardless of their location, and IT will have a single system to dramatically improve the service experience.”
Starting with the ServiceNow IT Service Automation suite - including Service Catalog, Incident Management, Problem Management, Change Management and Knowledge Management - Electrolux partnered with ServiceNow’s professional services team to roll out the new IT service system.