EDF Energy outsources desktop support to Capgemini in £100m deal

EDF Energy has signed a £100 million contract with Capgemini for a range of IT support services, in a bid to cut desktop support costs.

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EDF Energy has signed a £100 million contract with Capgemini for a range of IT support services, in a bid to cut desktop support costs.

Under the three-year contract, Capgemini will provide procurement, service desk and managed desktop services to the energy company. There is also an option to extend the contract by a further two years.

EDF Energy is one of the UK’s largest energy companies, producing around one-fifth of the UK's electricity from its nuclear, coal and gas power stations.

The services covered by the contract will include email, file-sharing and instant messaging support for the energy company’s 15,000 IT users. As prime contractor, Capgemini will also subcontract some of the work to partners under the contract.

EDF Energy hopes to reduce its desktop support operating costs through the contract, and also expects Capgemini to help it achieve its sustainable IT goals by reducing power consumption.

The outsourcing contract will affect some jobs, as a number of IT staff from EDF Energy and its current IT suppliers will be transferred under TUPE (Transfer of Undertakings, Protection of Employment) regulations to Capgemini and its subcontractors.

EDF Energy has worked with Capgemini on a range of IT projects in the past, including a major SAP rollout with the firm and staff training for its e-procurement programme.

In December, EDF Energy signed a three year contract with Outpost24 to provide vulnerability management and PCI compliance scanning activities, to comply with new industry regulations.

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