East Lancashire Medical Services (ELMS) has brought in InTechnology Managed Services to deliver a cloud-based IT infrastructure to help improve its service to patients.
ELMS, a social enterprise organisation, has seven treatment centres and completes 50,000 patient interactions every year.
The cloud infrastructure contract will see ELMS’ IT infrastructure removed from under the guidance of the local NHS Clinical Commissioning Group (CCG) and moved to InTechnology as a managed service.
In addition to IT infrastructure provision, InTechnology is also providing N3 NHS network connectivity, IP telephony, managed firewalls, hosted virtual servers and SIP Trunks.
ELMS is now able to mine its call statistics to identify patterns to help refine its services to patients.
Craig Winters, IT and systems manager at ELMS, said: "Previously we were frustrated and felt we lacked the degree of control we needed to deliver IT that both supported our staff and could drive better patient care.
"There were restrictions on what we could do, changes were slow to happen, and there simply wasn’t the agility, will or resources to help us fully capitalise on today’s technology.”
He added: "The new telephone system sits on the network and we’re aggressively mining the call statistics and patterns to help refine our services and ensure patients are getting the quality, speed and accuracy of care that they need. It’s allowing us to better match resourcing to demand."