Italian racing motorbike maker Ducati has signed a multimillion pound with Tata Consultancy Services (TCS) for an IT overhaul intended to advance customer service and business efficiency.
Initially, the Indian IT services firm will roll out enterprise resource planning (ERP) software, in partnership with KPMG, for Ducati Motor Holding and its subsidiaries in Europe.
Ducati expects the ERP project to lead to an improvements in its supply chain management strategy, helping the motorbike maker to create more accurate forecasts, monitor inventory levels, optimise production plans and overall reduced logistics costs.
Gabriele Del Torchio, CEO and president, Ducati said: “We believe that TCS is the right partner to help us set up a strong company platform that will help us reach the next level in terms of company competitiveness and results in today’s global market.”
The announcement comes one week after TCS said declining IT spending, delayed orders by key clients and wide currency fluctuations had hurt its profits last quarter.
The fraud scandal of another Indian outsourcer Satyam Computer Services could bring opportunities for TCS. TCS' CFO S Mahalingam has been reported as saying that some Satyam customers had approached the company, but no deals have been reached.
S. Ramadorai, CEO and MD, TCS said: “With TCS as its tech partner, Ducati’s ability to respond to customers and react to the evolving business environment will increase and help them to effectively use TCS’ talent and expertise to boost their presence globally.”