Bed retailer Dreams has gone live with a property management system from Microsoft Dynamics specialist K3 in order to gain “more control” over its 150-strong property estate.
The system replaces a largely unstructured mixture of Microsoft Excel spreadsheets and Word documents, and should allow the firm to automate all of its property management processes.
With the Microsoft-based system, Dreams' property ownership, occupation and management processes are now all automatic, and it said it was more easy to track assets and manage complex rent agreements. A property maintenance module is also being used to help manage the repairs and maintenance of estate and equipment.
Lee Felton, IT director at Dreams, said the company was already feeling the benefit of having an integrated package with one version of its property details and associated history, rather than different information and file types in different properties.
“Our property management team can pull all the information on any of our properties from the database that contains a range of details including the size of the store, number of rooms, previous maintenance history and pictures,” he said.
“If a store manager needs to replace a broken window, they call the property management team who will log the call, contact the appropriate repairer, raise a purchase order on the system and control the whole process.”
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