Croydon Council signs nine-year IT managed service deal with Capita

Croydon Council has signed a nine-year IT managed service deal with Capita, which is said to offer significant savings and protect frontline services.

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Croydon Council has signed a nine-year IT managed service deal with Capita, which is said to offer significant savings and protect frontline services.

According to Capita the agreement will save Croydon 50 percent on its existing service, but it was not able to say who the service was currently provided by or how much this equated to in pounds over the period.

The contract includes renewing all the IT that supports the delivery of council services, including a new desktop solution, management of voice and data networks, a managed print service, mobile service, infrastructure services, support for continuity and disaster recovery, as well as application support and training services.

Capita will also support Croydon’s adult social care system and its ICT system for Croydon Adult Learning.

“This contract gives us cost savings and an improved IT service at a time when resources are extremely limited, when frontline services need as much protection as possible and when staff need all the support that we can give them,” said John Gladman, Head of ICT at Croydon Council.

“This will provide us with a modernised IT infrastructure which is key to ensuring that the authority can function effectively and respond quickly to the public to create a modern service for citizens with robust data protection.”

Capita also recently struck a £320 million deal with Barnet Council, after a judicial review of the outsourcing agreement was dismissed by the High Court.

The ten-year deal will see Capita deliver a range of back office functions to the north London council, including corporate programmes, customer services, estates, finance, human resources and payroll, information systems, and procurement.

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