Council extends Capita outsourcing for three more years

South Northamptonshire council has extended its seven-year IT outsourcing deal with Capita for a further three years.

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South Northamptonshire council has extended its seven-year IT outsourcing deal with Capita for a further three years.

The contract extension, worth £5.4m, adds to the services already supplied to the council by Capita in order to gain greater efficiencies and cut costs by £750,000.

Capita will continue to run the council’s IT services to 350 staff and councillors and to manage telephone systems.

The deal covers desktop support, server support, network services, Helpdesk, mid-range disaster recovery, procurement, and support for the council’s website and online customer services, including bill payment facilities.

Additional services will include support for remote and home working by council staff and the introduction of a standardised PC desktop and service catalogue – a move that is expected to reduce support costs through greater use of remote tools

Councillor Martin Wilson, South Northamptonshire’s cabinet member for resources said: “Better ICT services are essential so we can respond more effectively to local people and are equipped to deal with any changes in the future.”

The deal also incorporates an eight-hour-fix hardware maintenance contract across the council’s PC and printer estate to reduce lost productivity caused by hardware failures.

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