Mainframe performance company Compuware has introduced a new mainframe offering that it says can "dramatically improve the way IT teams collaborate when resolving application exceptions and performance problems".
The siloed nature of enterprise IT departments, said Compuware, can lead to a lack of understanding and communication between IT teams, resulting in inefficient problem-solving, slower time to market and rising costs.
Compuware has united its Compuware APM (application performance management) for Mainframe offering with its Developer Productivity solutions, with the aim of breaking down barriers between development, quality assurance and operations teams.
Compuware says the integration enables the automated capture of detailed information about an issue, enabling development teams to "jumpstart the resolution process and accelerate the delivery of IT services".
By uniting the tools used to find problems with those used to fix them, operations and QA teams can quickly pinpoint the root cause of a mainframe application performance problem or exception, Compuware said.
Operations can initiate a "fix request" right from their dashboard, which automatically gathers the contextual insights about the issue. The request is sent to an updated Compuware Workbench environment where development teams can access the full suite of Compuware's Developer Productivity solutions to re-create, debug and ultimately fix the problem.
"This new functionality provides seamless collaboration between operations and development, a cornerstone of a DevOps model that many customers are starting to incorporate into their IT environments," said Compuware.
Kris Manery, general manager for Compuware mainframe solutions, said: "We know CIOs are experiencing frequent application failures and increasing difficulty resolving problems.
"We are not only providing IT teams with complete visibility of application performance across the delivery chain, but we're also enabling development teams to get the key details they need to quickly re-create, debug, test and ultimately resolve exceptions and problems."
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