Housing charityShelter has implemented a case management system from Civica to improve its services for more than 170,000 homeless and poorly housed clients.
The charity, which celebrated its 40th anniversary last year, supports homeless and badly housed people through a network of local centres, a helpline, email advice service and website. It offers help with everything from finding a place to sleep at short notice to helping clients deal with mortgage arrears.
The combined contact and document management system will integrating data from more than 50 housing aid centres run by the charity across the UK, ensuring that all the information on an individual case is centrally held and easily accessible, regardless of where the original contact was made by a homeless person or referring agency.
The system sends automatic alerts to warn Shelter staff of approaching deadlines relating to client cases. An integrated email option allows email correspondence on a particular case to be searched and saved in one place. The system also supports scanned paper case records.