BT has installed an automated fax system from Version One to warn the emergency services of problems with the 999 service and other network incidents.
The Version One DbFax system has allowed up to 30,000 faxes a month to be sent automatically to the emergency services, internet service providers and other key users to warn them of network incidents and planned engineering works.
The automated system means problems can be reported speedily, saving up to 45 minutes on the previous manual faxing procedure, which had to be put into operation to deal with up to 90 incidents a day.
DbFax has been integrated into BT's Oracle-based incident management system. The automatically generated faxes include details about where the problem is, which services are affected and how long the incident or engineering work is expected to last.
BT solutions engineer Andy Sutcliffe said: “Informing the emergency services that there is a fault with the 999 service can be done more quickly than ever before, ensuring their incident management procedures are under way within moments of the problem being detected. This includes police getting mobile phones to doctors' surgeries and medical centres in the affected area."
BT had been able to reduce the number of centres managing incidents from 11 to two, he said.