British American Tobacco installs technology to ensure BlackBerry availability

British American Tobacco has installed technology from Neverfail to protect its communications and critical headquarters applications from unexpected downtime.

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British American Tobacco has installed technology from Neverfail to protect its communications and critical headquarters applications from unexpected downtime.

The tobacco giant, which has more than 55,000 employees worldwide, uses RIM’s BlackBerry devices to ensure its executives have round the clock access to key corporate information and communications, wherever they are in the world.

David Sampson, head of headquarters IT, said: “To ensure this level of service, we needed a solution that guarantees availability in the face of any interruption, no matter what the cause.”

BAT has implemented Neverfail for BlackBerry Enterprise Server (BES), Neverfail for IBM Lotus Domino and Neverfail for Microsoft SQL Server to ensure availability is maintained.

The Neverfail system was tested last month when BAT carried out three days of electrical maintenance work at its London headquarters. The system allowed the company to automatically switch its BlackBerry applications to its disaster recovery site in a matter of minutes – and bring them back again afterwards.

Previously, such an operation would have had a significant impact on the IT team’s resources and could have temporarily brought down the company’s BlackBerry service.

BAT planning to extend the Neverfail technology to protect its VMware management platform in future.

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